Frequently Asked Questions
Frequently Asked Questions
Q: Do you offer a discount if I bring my cat to your warehouse?
A: We love cats, but sadly we can’t offer discounts for feline companionship. Your cat’s judgemental stare is reward enough.
Q: What makes TopCatnip so irresistible to cats?
A: Quality, freshness, and a refusal to cut corners. We source high-grade catnip and pack it fresh so it arrives exactly how cats like it. The “cat magic” is just good sourcing and care.
Q: Can your coffee help me survive 3am cat zoomies?
A: Our catnip is for cats, not humans. While it won’t stop midnight sprints, it may at least explain why they’re happening.
Q: Can I get an invoice for my order?
A: Absolutely. If you need an invoice, please contact us at meow@topcatnip.co.uk and we’ll be happy to help.
Q: Can I use discount codes with Bundle & Save or Subscribe & Save?
A: Only one discount can be applied per order. This includes Bundle & Save offers and Subscribe & Save discounts.
Subscribe & Save
Q: What is TopCatnip Subscribe & Save?
A: Subscribe & Save lets you receive TopCatnip automatically on a weekly or monthly schedule, so you never run out and save money on every delivery.
Q: How much can I save with Subscribe & Save?
A:
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Weekly deliveries: save 10%
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Monthly deliveries: save 5%
Discounts are applied automatically at checkout.
Q: Is there a minimum order for Subscribe & Save?
A: Yes. All Subscribe & Save orders require a minimum of 2 bags per delivery. This helps us keep pricing fair and fulfil orders efficiently.
Q: How do I subscribe to TopCatnip?
A: Select your TopCatnip product, choose Subscribe & Save, pick your delivery frequency, select your quantity, and complete checkout.
Q: Can I cancel my Subscribe & Save subscription?
A: Yes. You can cancel at any time with no penalties through your account dashboard.
Q: Can I skip a delivery or change my delivery frequency?
A: Yes. You can skip deliveries or change your schedule via your account dashboard up to 24 hours before your next scheduled shipment.
Q: How are Subscribe & Save orders billed?
A: Your payment method is charged automatically when each order is due to ship. You’ll receive a reminder email before each delivery.
Q: Is there a minimum subscription period?
A: No. Subscribe for as long as it suits you. Cancel or change anytime.
Q: How are Subscribe & Save orders delivered?
A: All Subscribe & Save orders are shipped using Royal Mail Tracked services. Tracking details are provided once your order has been dispatched.